• Attitude!
• Perspective
• Coaching Skills
• Art of Listening
• Customer Service
• Internal Customers
• External Customers
• Personality Profiles

• Greeting Customers
• Effective Leadership
• Telephone Courtesies
• Communication Skills
• Value of the Customer
• Defusing Angry Customers
• Resolving Internal Conflicts

• TEAM Building
• Goals Setting
• Authentic Customer Care
• Understanding the Value of the Customer
• Create / Live Your Mission Statement

• “I Get To!”… Life… Work… It’s all in our Perspective!
• “Enjoy the Serve!” Finding Purpose in Serving Others
• “Is Anyone Following?” Leadership Principles
• “Two or More can be a Great Team” Principles for great TEAM building!

• “Appreciating Differences” Personality Conflicts?
• “Just Get Over it…or Can We?” Resolving Conflicts Effectively
• “Authentic Customer Service!” Basic Principles of Customer Care
• “Habit is Overcome by Habit”
• “Choosing to go to the next level”

REAL CUSTOMER SERVICE:

• The Value of the Customer
• Honor Thy Customer ~ Greet Them ~ Telephone Courtesies
• Relationship “selling”
• Defusing Upset Customers

INTERNAL CUSTOMERS:

(aka: co-workers)

• Appreciating Each Other
• Personality Profiles
• TEAM Building
• Resolving Internal Conflicts
• No Gossip Zone